Frequently Asked Questions

The Hotel & Location

Where exactly is the hotel located?
The House on Pink Street is at Travessa do Corpo Santo 29, 1200-129 Lisbon, between Largo do Corpo Santo and Pink Street, in the heart of the city.

What makes this hotel unique?
The House on Pink Street combines independence, modern comfort and genuinely warm hospitality, right in the heart of one of Lisbon's liveliest areas. It is the perfect choice for those who want to feel at home while experiencing the city's energy and authenticity on their doorstep.

What attractions are nearby?
Pink Street is less than a 1-minute walk away and Praça do Comércio is about an 8-minute walk.

How do I get to the hotel from the airport?
By taxi, approximately €20–€35; Uber is available; by metro, take the red line (Airport → Alameda) then the green line (Alameda → Cais do Sodré), followed by a 5-minute walk. Private transfers can also be arranged with 24 hours' notice.

Is there public transport nearby?
Yes. Cais do Sodré station (green metro line and Cascais train line) is nearby. Buses 735, 774, 706 and 728. Trams 15E, 25E and 28E (the latter about a 10-minute walk).

Check-in, Check-out & Luggage

What are the check-in and check-out times?
Check-in is from 3:00 PM; check-out is by 12:00 PM.

Is early check-in or late check-out possible?
Yes, subject to availability and an additional fee. Please contact reception in advance.

Do you store luggage before check-in or after check-out?
Yes, provided reception is open. If reception is closed, you may leave your luggage at our partner hotel, Corpo Santo Hotel.

Is reception open 24 hours?
Reception is open from 9:00 AM to 5:30 PM, Tuesday to Saturday, but we can be reached day and night at +351 932 010 002. If reception is closed, check-in takes place at Corpo Santo Hotel.

Bookings, Payment & Policies

Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, Maestro, Multibanco (MB) and cash.

Is a deposit or card pre-authorisation required at check-in?
No deposit or pre-authorisation is required at check-in.

What is the cancellation and no-show policy?
Non-refundable rate: the full stay is charged and is non-refundable; in case of a no-show, 100% of the stay is charged. Partially refundable rate (website only): free cancellation up to 15 days before arrival. Cancellations within 15 days of arrival, or no-shows, are charged the full reservation amount.

Does the city tourist tax apply?
Yes. A municipal tourist tax of €4 per person per night applies to guests over 12 years of age. A medical exemption is available upon presentation of appropriate documentation.

Do displayed rates include VAT and breakfast?
Displayed rates include VAT. Stays do not include breakfast, except when included as part of special offers.

What is the minimum age to book and check in?
18 years old.

Rooms & Amenities

Is breakfast included?
Breakfast is not included but can be delivered to the apartment. There are three options: Express (€4), Healthy (€7) and Urban (€9), delivered between 8:00 AM and 11:00 AM.

What room types are available and what is the maximum occupancy?
We offer three types of accommodation: Studio Apartment (T0) with a combined living and sleeping area (2 guests); Comfort Apartment (T1) with a separate bedroom and living room (3 guests); and the Loft (T1+1) with two bedrooms and a living room (5 guests).

Do you provide an extra bed or a cot? At what cost?
Yes. A baby cot is available free of charge, subject to availability. An extra bed is free for children up to 12 years old; above that age, the cost is €80.

What amenities does each room include?
Individual air conditioning, free Wi-Fi, 55" Samsung TV, safe, 220V/USB sockets, amenities kit, first-aid kit and potable tap water. Each apartment also has a washing machine, dishwasher, refrigerator and freezer, oven, microwave, electric hob and kitchen utensils.

Is Wi-Fi free?
Yes. Each apartment has its own private, complimentary Wi-Fi network.

Are there rooms with a view or special features?
We do not have river views, but our Loft offers a spectacular view over the city of Lisbon.

Hotel Services

Do you have a restaurant and bar?
We do not have a restaurant or bar.

Is room service available?
We do not offer room service, with the exception of breakfast and wine delivery to the apartment.

Is parking available?
We do not have parking facilities.

What other services do you offer?
Transfers and private drivers, tuk-tuk tours, bicycle and boat rentals, printing and scanning, walking tours, digital press access (PressReader), a wine list and a partnership with a delivery restaurant. Breakfast can also be ordered to the apartment. Guests may use the services and facilities at Corpo Santo Hotel.

Do you have a gym, spa or pool?
We do not have a gym, spa or swimming pool.

Families, Pets & Smoking

Are families with children welcome? Is babysitting available?
Families with children are welcome. Babysitting is available upon prior request (minimum 8 hours' notice), subject to availability.

Do you accept pets?
Yes, pets are welcome and stay free of charge.

What is the smoking policy?
Smoking is prohibited in all areas (apartments, terraces and common areas). The alarm system is activated if smoke is detected.

Accessibility & Special Needs

Is the hotel accessible for guests with reduced mobility?
Please inform us of any mobility, hearing or visual limitations when making your reservation so we can assign the most suitable apartment. The building has a lift and we have one accessible apartment.

Can you accommodate special diets or food allergies at breakfast?
Yes, upon request in advance.

Surroundings & Practical Information

Where are the nearest pharmacy, hospital and police station?
Farmácia Central (Rua de São Paulo); PSP – 2nd Police Station, Baixa Pombalina; National Emergency Number: 112.

Is there an ATM or currency exchange nearby?
Yes. Currency exchange at Cais do Sodré Station. Millennium BCP ATM approximately a 3-minute walk away.